Great bar service from Lonnie, but AC in the room was broken.

The pool area was a nice spot for relaxation after a long day, and the complimentary shuttle made my airport transfers smooth. I appreciated the blue bin for recycling in my room.

A friendly stay with surprises

The staff made us feel special, remembering our names and preferences throughout our stay. The lounge access was a delightful perk for snacks and drinks!

Despite the great service, we encountered a noisy guest next door one night, which interrupted our sleep. A little more soundproofing would be appreciated.

The hotel's complimentary shuttle service provides a quick and convenient ride from the airport, which is just a stone's throw away. My room on the 11th floor had a comfortable layout and solid water pressure in the shower, making for a relaxing end to long travel days.

The experience suffered significantly with a power outage that lasted my entire stay, leaving the place sweltering. Guests could only charge devices in the lobby, where two plugs battled for attention. Food options fell short, with only sandwiches available at inflated prices and no adjustments made to our bills as if we weren’t even there. The allure of being close to the airport turned sour with the inability to escape an uncomfortable situation, which cast a shadow on the potential ease of my visit.

a heartfelt thank you for the friendly staff who truly care about guests' experiences

Comfortable room, attentive staff.

I really loved the spacious room with a large king bed and the excellent room service was quick and delicious! The upgraded bar menu was a definite highlight, too.

my stay at sheraton was quite enjoyable. the indoor swimming pool and the jacuzzi were perfect for relaxation. the location was convenient, being close to restaurants, ideal for grabbing a bite before an early morning flight. staff were friendly and helpful, making my experience better.

I had a wonderful stay at Sheraton during a recent business trip. The shuttle service was prompt, providing seamless transportation to and from the airport. The front desk staff was welcoming and efficient, ensuring a smooth check-in process. My upgraded room was comfortable and well-appointed, which contributed to a productive work environment. The dining options were diverse, with breakfast featuring a good variety of items, including fresh pastries and organic juices.

The hotel décor feels somewhat dated.

The hotel has a lovely, welcoming atmosphere that feels like a cozy grandparent's home. I appreciated the thoughtful amenities and easy accessibility, making it simple for me and my family to get around comfortably.

More seating in common areas would be great.

The shuttle service was prompt and the room was cozy, making for a pleasant overnight stay. However, the coffee situation was disappointing with no free options available, and the bathroom cleanliness left much to be desired, which detracted from the overall experience.

I had a great experience here. The staff was attentive. The room was well-maintained with a cozy ambiance. The lounge access provided a nice selection of snacks and breakfast items. I highly recommend for business trips! 😊

I enjoyed my stay at the Sheraton near IAH. The attentiveness of the staff stood out I appreciated the prompt shuttle service, although parking became a challenge during peak times. A solid experience showcasing American hospitality!

The staff at sheraton were attentive. The room was nicely decorated and provided a cozy ambiance. Breakfast was a highlight, featuring fresh pastries and a variety of delicious options.

poor parking availability